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Privacy Policy

This Privacy Policy is considered an electronic record, serving as an electronic contract formed in accordance with the Information Technology Act, 2000, along with its associated rules and amendments related to electronic documents and records in various statutes. It's important to note that no physical, electronic, or digital signature is required for this Privacy Policy to be valid.

This Privacy Policy serves as a legally binding document that outlines the terms governing the relationship between you and BUILDHOOD (defined below). Your acceptance of this Privacy Policy, whether directly or indirectly through electronic means (such as clicking on the acceptance/agree button or using the website), signifies your agreement to its terms. These terms will govern your use of the website (defined below) and establish the parameters of your relationship with BUILDHOOD.

This document is published and will be interpreted in compliance with the provisions outlined in the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, under the Information Technology Act, 2000. These rules mandate the publication of a privacy policy for the collection, use, storage, and transfer of sensitive personal data or information.

Please take the time to carefully read this Privacy Policy. Your use of the website indicates that you understand, agree, and consent to the terms outlined herein. If you do not agree with the terms of this Privacy Policy, we kindly ask that you refrain from using this website. By using the website, you provide your unconditional consent or agreement to BUILDHOOD as provided under Section 43A and Section 72A of the Information Technology Act, 2000.

By providing us with your information or utilizing the facilities offered by the website, you consent to BUILDHOOD collecting, storing, processing, and transferring any or all of your personal and non-personal information as specified in this Privacy Policy. Additionally, you agree that this collection, use, storage, and transfer of your information will not result in any loss or wrongful gain to you or any other person.

BUILDHOOD Infratech Private Limited, along with its subsidiaries, affiliates, and associate companies (collectively referred to as "BUILDHOOD"), prioritizes the privacy of users' data and information. This includes sellers, buyers, and customers, whether registered or non-registered, who access, offer, sell, or purchase products or services on BUILDHOOD's websites, mobile sites, or mobile applications ("Website"). The term "Associate Companies" carries the same meaning as defined in the Companies Act, 2013.

The terms "We/Us/Our" collectively refer to each entity comprising BUILDHOOD, while the terms "You/Your/Yourself" refer to the users. This Privacy Policy constitutes a contract between you and the respective BUILDHOOD entity whose website you use, access, or otherwise engage with. It should be read alongside the respective Terms of Use or other terms and conditions applicable to the respective BUILDHOOD entity and its website or nature of business.

BUILDHOOD has formulated this Privacy Policy to acquaint you with:

  • The type of data or information shared with or provided to BUILDHOOD, as well as what BUILDHOOD collects from you.
  • The purpose behind the collection of such data or information from you, along with BUILDHOOD's information security practices and policies.
  • BUILDHOOD's policy regarding the sharing or transfer of your data or information with third parties.

Please note that this Privacy Policy may be amended or updated periodically. We recommend checking it regularly to stay informed of any updates. Your continued use of the website or provision of data or information thereafter will signify your unconditional acceptance of such updates to this Privacy Policy.

1. Collection and Storage of Information:

We gather information from you when you register on our website, place an order, subscribe to our newsletter, or complete a form.

When placing an order or registering on our site, you may be prompted to enter information (which may also include data) provided by you to BUILDHOOD or collected from you by BUILDHOOD. This information may include both Personal Information and Non-Personal Information.

Personal Data

Personal Information refers to data collected that can uniquely identify or contact you. For the purposes of this Privacy Policy, Personal Information shall include, but not be limited to:

  • Your full name,
  • Your residential address,
  • Your phone number,
  • Your email address or other contact details,
  • Your gender information,
  • Details about your transactions on the website (including sales or purchase history),
  • Your financial details such as bank account information, credit card, debit card, or other payment instrument details,
  • Your financial details, including bank account information, credit card, debit card, or other payment instrument details,
  • IP address,
  • Any other sensitive personal data or information as defined under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data of Information) Rules, 2011, enacted under the Information Technology Act, 2000;
  • Identification code of your communication device used to access the Website or engage with any BUILDHOOD entity,
  • Any additional information provided by you during your registration process on the Website.

This Personal Information may be gathered in various ways, including:

  • When you register as a user on the website.
  • When you register as a seller on the website.
  • Using specific services provided on the website, such as making a purchase, participating in surveys or contests, contacting BUILDHOOD's customer service, or posting user reviews on available items., or
  • Engaging in business activities on the website or interacting with any BUILDHOOD entity.

We may obtain Personal information about you from third parties, including social media services, commercially available sources, and business partners. If you access the website through a social media service or link a service on the website to a social media service, the information we gather may include your username associated with that social media service, any information or content the social media service is authorized to share with us (such as your profile picture, email address, or friends list), and any publicly available information connected to that social media service. By using social media services to access the website or engage with any BUILDHOOD entity, you authorize BUILDHOOD to collect, store, use, and retain such information and content in accordance with this Privacy Policy.

Information that is not personally identifiable

BUILDHOOD may gather information other than Personal Information from you when you visit or use the Website. This information, stored in server logs, is Non-Personal and does not identify you personally.

The Non-Personal Information might comprise:

  • Your location information,
  • Details of your telecommunications or internet service provider,
  • The browser type (e.g., Internet Explorer, Firefox, Opera, Google Chrome, etc.),
  • The operating system of your device and the website you last visited before accessing ours,
  • The duration of your visit to the website, along with the date and time of your access, is also recorded.

Non-Personal Information is gathered through various methods, including the use of cookies. BUILDHOOD might place temporary or permanent cookies on your computer. You have the option to delete or block these cookies. By adjusting your browser settings, you can receive alerts when we try to send you a cookie, giving you the choice to accept or decline it. Disabling cookies may limit your access to certain features of the website.

Advertisements: BUILDHOOD might employ third-party service providers to display ads on our behalf, both online and occasionally on the website. These providers may gather Non-Personal Information regarding your visits to the website and your engagement with our offerings and services.

Please note that Personal Information and Non-Personal Information may be handled differently according to this Privacy Policy.

You hereby affirm to BUILDHOOD that

  • You affirm that the information you provide to BUILDHOOD is and will be authentic, accurate, current, and updated. You also confirm that you have all the necessary rights, permissions, and consents to provide such information to BUILDHOOD.
  • By providing information to BUILDHOOD and its subsequent storage, collection, usage, transfer, access, or processing thereof, you ensure that such actions do not infringe upon any third-party agreements, laws, charters, judgments, orders, or decrees.

BUILDHOOD and all its officers, directors, contractors, or agents cannot be held accountable for the authenticity of the information provided by you or any other user to BUILDHOOD. In the event of your breach of this Privacy Policy, including this provision and the one immediately preceding it, you agree to indemnify and release BUILDHOOD, its officers, directors, contractors, or agents, as well as any third party relying on the information provided by you.

Your information will primarily be stored electronically, although some data may also be stored physically. We may store, collect, process, and utilize your data in countries other than the Republic of India, but in compliance with applicable laws. We may engage third parties, both within and outside of India, to store or process your information or data. These third parties may have their own security standards to protect your information or data, and we will require them, on a commercially reasonable basis, to adopt reasonable security standards to safeguard your information/data.

You can visit our site anonymously if you prefer.

2. We collect, use, store, and process your Information.

BUILDHOOD gathers, utilizes, retains, and handles Your Information for purposes allowed by relevant laws. These purposes are aligned with the functions and activities of BUILDHOOD entities and include various activities such as providing services, improving user experience, and complying with legal obligations.:

  • Tailoring your experience (your details aid us in addressing your specific requirements more effectively).
  • Enhancing our website (we continuously aim to enhance our website offerings by considering the input and feedback we receive from you).
  • Improving customer service (your information assists us in more effectively addressing your customer service requests and support needs).
  • Processing transactions.
  • To offer value-added services like Single Sign On (SSO), a user authentication method allowing access to multiple websites and applications with one set of login credentials.
  • To support various programs and initiatives initiated by BUILDHOOD or third-party service providers and business partners.
  • Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company without your consent, except to deliver the requested product or service.
  • To manage contests, promotions, surveys, or other site features.
  • To safeguard the Website's integrity.
  • To comply with legal processes, including providing information to law enforcement agencies or assisting in public safety investigations as allowed by law.
  • To perform analytical studies on user behavior and preferences, among other aspects.
  • To allow third parties to contact users who have purchased products from the Website for installation, service, and other product-related support.
  • To enforce information security practices.
  • To identify security breaches, computer contaminants, or viruses.
  • To investigate, prevent, or take action against illegal activities and suspected fraud.
  • To conduct forensic analysis of the relevant computer resources as part of an investigation or internal audit.
  • To track computer resources or individuals suspected of violating laws, including the Information Technology Act, 2000, which may adversely affect services provided on any website or by BUILDHOOD.
  • To allow prospective buyers or investors to assess BUILDHOOD's business (as outlined in the Business/Assets Sale or Transfers section of the Privacy Policy).
  • To send regular email updates.
  • The email address you provide for order processing may also be used to send you updates regarding your order, as well as occasional company news, updates, product/service information, etc.

Note: Detailed unsubscribe instructions are included at the bottom of each email. If you wish to stop receiving future emails, you can unsubscribe at any time.

Referred to individually and collectively as (Purposes).

By agreeing and acknowledging, you recognize that the information collected serves lawful purposes directly related to the functions or activities conducted by BUILDHOOD entities or by any person acting on their behalf. This collection of information is deemed necessary to achieve these specific purposes.

3. Disclosure and Sharing of Your Information

  • You agree that BUILDHOOD may transfer, share, disclose, or part with Your Information, within or outside of India, to various BUILDHOOD entities, third-party service providers, partners, banks, and financial institutions for the Purposes or as required by law. We will ensure that the receiving parties adhere to the same level of data protection as BUILDHOOD under applicable law through contractual obligations.
  • You recognize and consent that, in compliance with applicable laws, BUILDHOOD will impose contractual obligations on any entity to which Your Information is transferred, both within and outside Your country of residence, ensuring adherence to this Privacy Policy.
  • BUILDHOOD may share aggregated statistical data and other non-personal information without requiring your explicit consent to support various initiatives or programs initiated by BUILDHOOD, its affiliates, agents, third-party service providers, partners, or financial institutions. This may involve transferring or disclosing information (excluding Personal Information) to entities supporting our operations, such as those providing technical infrastructure services, analyzing service usage, measuring advertising effectiveness, delivering customer services, enabling payments, or conducting research and surveys. These affiliates and service providers are bound by confidentiality obligations consistent with our Privacy Policy. Additionally, for services like credit/debit card processing or payment gateways, we rely on third-party providers. If you choose to use these services, you may opt to save your card details for future transactions. In such instances, we may share pertinent Personal Information required for these services, such as your name, address, and email. The processing of payments or authorization adheres to the policies, terms, and conditions of these third parties, for which we hold no liability for any processing delays or failures.
  • BUILDHOOD may share Personal Information if deemed necessary to investigate, prevent, or address illegal activities, suspected fraud, potential threats to physical safety, or violations of terms, conditions, or policies. Additionally, we reserve the right to disclose your information when mandated by law, regulation, legal obligation, court order, or request from law enforcement, governmental, or judicial authorities to uphold our legal rights or defend against legal claims.
  • You also acknowledge that the disclosure, sharing, and transfer of your Personal Information and Non-Personal Information will not result in any wrongful loss to you or any third party, nor any wrongful gain to us or any third party.

4. Third-Party Website Links:

  • The Website may contain links to third-party advertisements, websites, or electronic communication services. These are operated independently and are not under the control or affiliation of BUILDHOOD, unless explicitly stated otherwise on the Website.
  • BUILDHOOD assumes no liability for any information or data received from third-party websites. This means that we neither endorse nor control the content found on these sites, nor can we guarantee its accuracy, integrity, or quality. Before interacting with any third-party websites, we advise reviewing their privacy policies to ensure your information is handled appropriately.

5. Security Measures and Data Retention:

  • Ensuring the security of your Personal Information is a priority for us at BUILDHOOD. We employ various measures to safeguard your Personal Information from unauthorized access, alteration, disclosure, or destruction. These measures include internal reviews of data collection, storage, and processing practices, as well as implementing encryption and physical security protocols to prevent unauthorized access to our systems. Each BUILDHOOD entity adheres to reasonable security practices and procedures mandated by applicable laws. However, please note that any claims for damages are limited to statutory damages under the Information Technology Act, 2000, and you hereby waive any claims for damages under contract or tort against BUILDHOOD entities.
  • If you opt for a payment gateway to finalize transactions on the Website, your credit card information may be stored in accordance with industry standards, such as the Payment Card Industry Data Security Standard (PCI-DSS), to ensure the security of financial data.
  • BUILDHOOD may disclose your information to third parties under a confidentiality agreement, stipulating that these parties do not disclose the information unless for the specified purpose. However, BUILDHOOD is not liable for any breaches of security or actions by these third parties receiving your Personal Information. BUILDHOOD bears no responsibility for any loss or harm resulting from your disclosure of Personal Information to third parties, including any linked third-party websites.
  • Despite the provisions of this Policy or elsewhere, BUILDHOOD shall not be liable for any loss, damage, or misuse of Your Personal Information attributable to a Force Majeure Event (as defined below).
  • A "Force Majeure Event" refers to any unforeseen circumstance that is beyond the control of BUILDHOOD. This can include events like sabotage, natural disasters such as fires or floods, civil unrest, government actions, computer breaches, and power failures. Essentially, it covers any event that is not reasonably foreseeable and cannot be controlled by BUILDHOOD.
  • Although we strive to employ reasonable and appropriate measures to safeguard your Personal Information and prevent unauthorized access, it's important to recognize that the internet and computer networks are not entirely secure. Therefore, we cannot guarantee absolute security for your Personal Information.
  • You consent to the retention of all Personal Information until it is no longer needed for its intended purpose or as required by applicable law, whichever is later. Non-Personal Information will be retained indefinitely.

6. User Choice and Opt-Out

  • You acknowledge that providing your information is voluntary. You have the choice to refrain from providing or allowing BUILDHOOD to collect your Personal Information. Additionally, you can later withdraw your consent regarding such Personal Information by emailing the grievance officer or the designated electronic address of the respective BUILDHOOD entity. In such instances, you should refrain from visiting any Website, using services provided by BUILDHOOD entities, or contacting any BUILDHOOD entities. Furthermore, BUILDHOOD may withhold product delivery upon your order or deny access to certain services offered on the Website.
  • You have the option to add or update your Personal Information regularly. Please be aware that BUILDHOOD will retain your previous Personal Information in its records.

7. Point of Contact for Grievances

  • If you discover any inconsistencies or have concerns regarding the handling of your Personal Information as outlined in this Privacy Policy, BUILDHOOD’s Terms of Use, Term of Sale, or any other terms or policies of any BUILDHOOD entity, please contact the following:
  • For BUILDHOOD Infratech Private Limited, the appointed grievance officer under the Information Technology Act, 2000, can be reached at: E-mail: [email protected].

We reserve the right to update the details of the grievance officer as needed, which will be reflected in this Privacy Policy.

8. Sale or Transfer of Business/Assets:

  • In the event of a merger, acquisition, reorganization, or sale of assets, BUILDHOOD may sell, transfer, or share some or all of its assets, including Your Information. If such a transaction occurs, BUILDHOOD will ensure that the Information you provided is used by the transferee in accordance with this Privacy Policy. Any transferee will have the right to continue using the Information collected prior to the transfer.
  • You must use this Website for reasonable and lawful purposes only and refrain from engaging in any unauthorized activities not intended by the Website.

9. Additional Recognitions

  • Is straightforward and readily available, providing BUILDHOOD's policies and practices regarding information
  • The logos and service marks showcased on the Website ("Marks") belong to BUILDHOOD, its vendors, or respective third parties. Use of the Marks without prior consent from BUILDHOOD, the vendor, or the owning third party is prohibited.
  • Specifies the collection of various types of personal or sensitive personal data or information.
  • Specifies the purposes for collecting and using the Information.
  • Details the disclosure of Information and Includes reasonable security practices and procedures.

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